Privacy policy

1. Introduction & Scope

Gordon Sinclair (Robert Gordon Industries Ltd.) (“GS,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website, engaging with us as a supplier, or participating in our surveys. By accessing our website or providing information, you consent to the terms of this policy.

2. Information We Collect & How We Use It

We collect and process personal information to enhance your experience, fulfill transactions, and improve our services. The types of data we collect include:

• Personal Identifiable Information (PII): Name, email, phone number, company name, address.
• Transactional Data: Orders, payment details, invoices.
• Website Usage Data: Browsing behavior, IP addresses, cookies, and device information.
• Survey & Feedback Data: Voluntary responses to surveys and reviews.

We use this information to:
✔ Provide personalized content and service
✔ Process orders and payments securely
✔ Improve website functionality and customer experience
✔ Ensure legal and regulatory compliance
✔ Analyze trends and market insights

3. Data Security & Protection Measures

We implement appropriate security measures to safeguard your data. However, we cannot guarantee absolute security due to risks inherent in digital transactions and internet communications. We recommend:

✔ Keeping your account credentials confidential
✔ Using strong passwords
✔ Avoiding suspicious links or communications claiming to be from GS

We do not sell, rent, or trade personal data with third parties, except as required by law enforcement, legal obligations, or to prevent fraudulent activity.

4. Cookie Policy & Tracking Technologies

Our website uses cookies and tracking technologies to enhance your browsing experience. Cookies help:
✔ Remember login details
✔ Personalize content and recommendations
✔ Analyze site performance

You may opt-out of cookies via browser settings, but some site features may not function properly if disabled.

5. Information Sharing & Third-Party Service Providers

We do not share your personal information unless:
✔ It is required to complete transactions (e.g., shipping carriers, payment processors).
✔ It is legally required (e.g., court orders, regulatory compliance).
✔ We are working with trusted partners who adhere to strict confidentiality agreements.

6. SMS Privacy Policy

We respect your privacy and are committed to protecting your personal information, including your mobile number.
✔ When you opt in to receive SMS communications from Gordon Sinclair, your mobile number will only be used for transactional and service-related messages, such as order updates, account notifications, and customer service alerts.
✔ We do not share, sell, rent, or trade your SMS opt-in data with third parties for marketing or promotional purposes.
✔ You may opt out of receiving SMS messages at any time by replying “STOP” to any message or contacting us at the details provided below.

7. Your Rights & Choices

Depending on your location, you may have the right to:
✔ Access, update, or delete your personal data
✔ Opt-out of marketing communications
✔ Request a copy of the data we hold about you

To exercise these rights, please contact us using the details below.

8. Updates & Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of these updates.

9. Contact Information

For any privacy-related inquiries, please contact us:

Gordon Sinclair
Attn: Privacy & Compliance Team

515 Rockaway Avenue, Valley Stream, NY 11581
📧         info@gordonsinclair.com
📞         800-226-0808

Last updated: March 7, 2025