Order Requirements

Please submit all orders and art to [email protected] To ensure that your order will be processed as quickly as possible and to ensure that all ship dates will be met, please be specific on your purchase orders. Please type or print legibly our item number, quantity, imprint color(s) and location, complete shipping information, and any other information relative to your order.
Factory will not be responsible for any misinterpretation of copy layout on handwritten orders or layouts. Unless otherwise specified, factory reserves the right to select fonts and rearrange copy for best appearance or to meet product limitations. It is important that a ship date be included to expedite your order. Gordon Sinclair will only be responsible for meeting ship dates and cannot guarantee in-hands or special event dates due to carrier delays.
Please carefully proofread all artwork for accuracy as factory will not be liable for errors in submitted artwork. On re-orders please include the previous invoice number as well as the month and year of the previous order. A brief description of the imprint is also helpful. Also specify if there will be color or copy changes. We cannot guarantee exact color matches on repeat orders due to reasons described in ‘Nature of Ceramics’
Gordon Sinclair reserves the right to commence production upon reciept of the order. Customer will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork has been prepard for production may incur additional film and screen charges. All cancelkations and changes to any pending order must be submitted in writing.
New customers must included trade references and a credit card number for all new orders. Credit checks on new accounts may take up to two weeks. Cash, Check, Money Order, Visa, MasterCard or American express is required with each purchase. 2.5% surcharge is needed with all credit card orders. Net 30 days or interest charges will be assessed on all past due accounts. Accounts past due will delay production until the account is current. Shipping dates will then be scheduled.
To maintain quality control, we reserve the right to ship up to 5% over or under the quantity ordered and bill accordingly. This is industry standard and must be considered fulfillment of the order. Orders requiring 'no overruns' are subject to 5% underrun, and orders requiring 'no underruns' are subject to an overrun for up to 5%. Exact quantity orders are available for an additional charge of $25.00(V).
Factory will be responsible for any duplicated shipment that occur if 'confirming' does not appear on any follow-up or faxed orders.
$20.00 per color. Must be in full case quantities.
All PMS color match charges are $30 [V] per color, per order. Exact color is not guaranteed.
All claims for damage or shortages of shipment must be made with 10 days of receipt of the shipment or it will be assumed shipment was without damage and was shipped complete. Neither supplier nor Distributor assumes any ability for damage or shortages after this point. No returns will be accepted with prior written consent of Gordon Sinclair. No product will be accepted for return after being altered or otherwise used. Gordon Sinclair disclaims any responsibility for products after 30 days in buyer's possession.
Split shipments are billed at $8.00(V) per drop ship location after the first shipment. International drop shipments are billed at $16.00(V) per location after the first shipment. Individual name drops are billed at $3.75(V). Any order with more than 10 locations must provide a complete list of addresses at least 2 days prior to shipping, otherwise the order is subject to delay. Addresses must be submitted using our factory supplied exvel template or and additional fee of $3.00(V) per location will apply. DROP OR SPLIT SHIPMENTS MUST BE IN FULL CASE QUANTITIES. BROKEN CASES ARE BILLED AT $16.00(V). All perishable items will be donated.
All products are shipped FOB our warehouse by UPS ground and are insured at the value of merchandise invoiced. All packaging weights are approximate and are subject to change without notice. Packaging will vary according to quantities ordered. Due to the volume of orders shipped daily, adjustments to ship methods must be received 2 days before scheduled ship date or changes cannot be guaranteed.
Shipping methods on orders shipping early will not be adjusted to meet in hands date. Handling charges will be applied to all orders. Shipping ceramics and glass require to the use of a Protective-Pack Carton. Pricing for each Protective-Pack box is $6.25 (V). In the event that you decline to use our protective-pack box, it is understood that Gordon Sinclair will not be liable for any breakage claims.
All standard colors that are available at no additional charge: 108 (Lemon), 116 (Medium Yellow), 137 (Dark Yellow), 172 (Orange), 021 (Orange), 186 (Carmine Red), 485 (Red), 2745 (Purple), 240 (Dark Pink), 348 (Green), 350 (Hunter Green), 462 (Light Brown), Black, White, 877 (Silver), 872 (Gold), 282 (Navy), 293 (Blue) Reflex Blue, Process Blue, Cool Gray #7.
Price includes a one color, one location imprint. Prices are per piece based on quantity orders. Pricing is subject to change without notification. Prices do not include freight charges. All orders are billed based to PO pricing at the time of order. We are not responsible for typographical errors on the site or in the catalog copy or photography misrepresentations.
LTM orders must be at least half of the 1st column quantity listed on www.gordonsinclair.com. LTM charge of $50.00(v) will be incurred. LTM is only available as a one color spot imprint or up to a full color digital imprint.
See item page for details. Production will depend on imprint method, number of colors being used and method used for printing.
Paper proof charge is $6.00 [V]. All proofs must be signed and faxed/emailed back to us in order to proceed with production. Production begins after receipt of written proof approval. No credit will be issued for any art errors after approval.
Physical pre-production proofs are $35 [V] plus setup, shipping and product cost. Virtual proofs are available at no charge. Email [email protected] Spec Samples are $65.00 [V] plus setup, shipping and product cost.
Merchandise found to be incorrect due to our error will be replaced at no cost if returned within 30 days of receipt. A written authorization from Gordon Sinclair is required prior to any returns. Merchandise returned with no such authorization, including random samples, will not and accepted and will be returned to the sender. No credit will be issued for merchandise that is not authorized.
Merchandise found to be incorrect due to our error will be replaced at no cost if returned within 30 days of receipt. A written authorization from Gordon Sinclair is required prior to any returns. Merchandise returned with no such authorization, including random samples, will not and accepted and will be returned to the sender. No credit will be issued for merchandise that is not authorized.
Available based on production capacity and product stock. Available only for pad print one color/ one location imprints up to end column quantity. We will attempt to meet your needs without additional charges. However, courier and expediting charges may apply.
See item detail pages.
Items used for self promotions will be invoiced at EQP less 20%. All screen and setup charges apply. Item specific minimums are required to order.
Gift and Mailer boxes are available for most items. Allow additional production time 1-3 days.
Must include previous PO number and logo specifications. Art is held for a 12 month period from date of receipt. Re-setup charges are $30 [V] per screen. PMS color match is $30.00 [V] per color. Paper proof charge is $6.00 [V] per logo. All additional charges are applicable.
Random samples and blank samples are sold at EQP plus shipping and handling charges. For same day shipments, orders MUST arrive by 1PM EST.
The use of a third-party carrier will incur a charge of $3.00 [V] per box handling fee.
We are not responsible for typographical errors. Illustrations depicted are for basic styling and workmanship only. The factory assumes no responsibility for determining who does or does not hold claim to a trademark or logo.
Logos or trademarks displayed herein are to show design capabilities only. These designs are not available for sale and do not imply endorsement of any products within the catalog or website.
Logo-Bearing merchandise can be purchased only through the company to which the logos or symbols belong.