Acknowledgements

All purchase orders will be acknowledged via fax or e-mail. Any discrepancies must be addressed

prior to the ship date. All orders are processed and billed per our acknowledgments and are

considered final. All acknowledgements must be signed and returned to us in order to put

purchase order into production.

Artwork Requirements

Please send artwork via e-mail to art@gordonsinclair.com and include the company name,

phone and purchase order number on all e-mails. If necessary, you can send disk or camera ready

art as well. PC or MAC: Illustrator 9.0, Photoshop 7.0, CorelDraw 9.0, EPS are the only files that will

be accepted as electronic artwork. All files must be at least 600 dpi resolution. Factory reserves

the right to determine if artwork is acceptable. If artwork needs to be retouched, charges may

apply which will be determined before any work is done. Additional charges may apply if the

artwork needs more than a half hour of additional work. Artwork Return: No art will be returned to

customer. Artwork is held for a 12 month period from date of receipt.

Cancellations

Changes or cancellations to orders once production has commenced will incur charges for work

performed up to that point and a cancellation charge of $80.00 [R]. No changes or cancellations

will be accepted unless sent by facsimile and confirmed by Gordon Sinclair in writing.

Changes To Existing Order

All changes must be made in writing and confirmed via acknowledgement.

Co-op Pricing

Co-op programs will be extended the End-Quantity Price providing at least the minimum quantity

is ordered for each release. Normal set-up charges apply. A $30.00 [V] release charge will

apply to each order. All other applicable charges are as per the standard catalog pricing. A copy

of the catalog page or web site address in which you are featuring the item must be submitted. All

co-op purchase orders must state “CO-OP PROGRAM” with the Gordon Sinclair quote number,

which is assigned when the catalog is submitted.

Copy-Changes or Corrections

Require new screen charges for all new copy involved $60.00 [V]. Plus new paper proof $6.00[V].

Copy-Color Changes

Same logo, new ink color is an ink color charge of $25.00 [V].

Custom Quotes

As a manufacturer, we are able to modify existing products or create new ones. Call factory for

quotes on custom products or for large quantity quotes.

Drop-Shipments

A drop-shipment charge of $8.00 [R] on each shipment after the first shipment will be applicable.

International drop-shipments are charged at $16.00 [R] per location.

Increased Order Size

All orders that have not yet shipped will be able to be increased in order size by sending a revised

purchase order via fax.

Intermediate Quantity Pricing

If quantity is between catalog quantities, your order will be billed at the lower quantity price.

Less Then Minimum

For less than minimum quantities, please add an additional 20% of net cost. Absolute minimum is

one box of product.

Overruns and Underruns

We reserve the right to ship and bill by 5% over or under your order quantity.

Patent Notice

Many of Gordon Sinclair’s products are patented or patent pending with the US Government Patent

office. These products are subject to copyright, patent or other property rights of Gordon

Sinclair and should not be reproduced in whole or in part without express permission from GS.

Payment Terms

New customers must include trade references and a credit card number for all new orders.

Credit checks on new accounts are subject to take up to two weeks. Cash, check, money

order, Visa, MasterCard or American Express is required with each purchase. 2.5% surcharge is

needed with all credit card orders. Net 30 days is provided for approved accounts. All invoices

must be paid within 30 days or interest charges will be assessed on all past due accounts. Accounts

past due will delay production until the account is current. Shipping dates will then be

scheduled.

PMS Color Match

All PMS color match charges are $30.00 [V] per color, per order. Exact color is not guaranteed.

PMS Stock Colors

All standard colors are available at no additional charge. 108 (Lemon), 123 (Medium Yellow), 137

(Dark Yellow), 172 (Orange), 021 (Orange), 186 (Carmine Red), 485 (Red), 2745 (Violet), 240

(Dark Pink), 348 (Green), 350 (Hunter Green), 168 (Light Brown), Black, White, 877 (Silver), 872

(Gold), 282 (Navy), Reflex Blue, Process Blue, Cool Gray #7.

Pricing

List prices include a one color, one location imprint. Prices are per piece based on quantity

ordered. Pricing is subject to change without notification. Prices do not include freight charges.

We are not responsible for typographical errors on the site or in the catalog copy or photography

misrepresentations. Production Time Standard delivery time for imprinted orders is

usually 5-7 working days from receipt of artwork approval. Lead time for custom overseas projects

will vary. Non-imprinted orders will ship in 1-2 days.

Proofs

Paper Proofs are mandatory with every order at a cost of $6.00 [V]. All paper proofs must be

signed and faxed back to us in order to proceed to production. Physical pre-production proofs

are $65.00 [V] plus setup, shipping and product cost. Virtual proofs are available upon request for

$12.00 [V].

Repeat Orders

Must include previous P.O. number and logo specifications. Art is held for a 12 month period

from date of receipt. Re-setup charges are $30.00 [V] per screen. PMS color match is

$30.00 [V] per color. Paper proof charge is $6.00 [V] per logo. All additional charges are

applicable.

Returns and Allowances

Merchandise found to be incorrect due to our error will be replaced at no cost if returned within

30 days of receipt. A written authorization from Gordon Sinclair is required prior to any returns.

Merchandise returned with no such authorization, including random samples, will not be accepted

and will be returned to the sender. No credit will be issued for merchandise that is not authorized.

Running Charges

Running charges for pad and screen-printing are an additional $0.60 [V] per imprint and/or

location. 4 color process imprinting method run charges are $2.00 [V], second side imprint same

logo is an additional $1.00 [V]. Inside imprints are available on clear color mugs and tumblers only

for an additional $1.20 [V]. Wrap around imprints are available on certain models for an additional

$1.20 [V]. Running charges for etching is $2.50 [V].

Samples

Random samples and blank samples are sold at EQP plus shipping and handling charges. For

next day shipments, orders MUST arrive by 1PM EST.

Screen Charges

Screen and setup charges for pad and screenprinting are $60.00 [V] per imprint color, per

location. Reset up charges for pad printing and screen-printing are $30.00 [V]. 4 color process

screen charges are $200.00 [V]. Screen charges for etching are $120 [V] each.

Self Promotions

Items used for self-promotions will be invoiced at EQP less 20%. All screen and setup charges

apply. 72 piece minimum order.

Shipping Method

All products are shipped FOB our warehouse by FedEx ground and are insured at the value

of merchandise invoiced. Freight charges will be added to the invoice. Insurance will be included

in shipping charges. The factory cannot be responsible for delays or damages en route. All

claims should be promptly filed by purchaser with the carrier at the time of delivery. Since the

factory has no control after shipment has been turned over to the freight carrier, specific delivery

dates cannot be guaranteed. International shipments will incur an additional charge of $20.00

[R] and all shipping documents must be supplied by the distributor.

We cannot be responsible for delays in customs after shipment leaves our factory. NOT RESPONSIBLE

FOR TYPOGRAPHICAL ERRORS. Illustrations depicted are for basic styling and workmanship

only. The factory assumes no responsibility for determining who does or does not hold claim

to a trademark or logo. Logos or trademarks displayed herein are to show design capabilities

only. These designs are not available for sale and do not imply endorsement of any products within

this catalog/web site. Logo-bearing merchandise can be purchased only through the company to

which the logos or symbols belong.